Our simple online platform enables you to access tailored prescription treatments online. Complete an assessment in any of our supported categories including pain management, dermatology, hair loss and men's health. Create an account to complete our simple online assessment, providing information about your condition, medical history and any other relevant information to obtain a curated medication recommendation tailored for you. A licensed healthcare practitioner will review your information and issue a prescription if appropriate. Once approved, our pharmacy will ship your medication for free in discreet packaging. We offer flexible refills options, including automatic refills every 1, 2 or 3 months, ensuring that you'll always your medication when you need it.
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Why use JUPITER?
Our end-to-end platform revolutionizes healthcare access by offering patients customized treatment plans for chronic and challenging conditions without the need to schedule appointments or visit a pharmacy. We streamline the entire process, allowing patients to conveniently obtain effective prescription treatments online by completing a short assessment on their schedule and consult with licensed Canadian healthcare providers. Treatments are shipped for free in discreet packaging.
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Do I need a prescription?
Many of our treatments do require a prescription. You can easily obtain a new prescription online by using our end-to-end platform. Complete one of our simple, online assessments and a healthcare provider will review it and prescribe medication.
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Do I need an appointment?
No! Our online assessments can be completed at any time, without the need for an appointment. You will also have access to secure chat within your JUPITER account to communicate with the pharmacy team and your prescriber at your leisure. Access healthcare on your schedule!
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What are tailored healthcare solutions?
Tailored healthcare solutions refer to personalized prescription treatments including custom medication, uniquely formulated to treat specific conditions. Our aim is to enhance accessibility to effective healthcare solutions for Canadians, ensuring individuals receive the personalized care they need. By leveraging our platform, patients can conveniently access effective and affordable prescription treatments from the comfort of home, on their schedule, without the need for waiting rooms, appointments or site visits.
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Is it guaranteed that I'll receive a prescription?
Our healthcare providers will use their medical judgment to determine whether a prescription is appropriate for your condition, based on a number of clinical factors. We cannot guarantee that a prescription will be provided to all patients (similar to an in-person clinic).
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How much does it cost?
Our standard assessment fee is $40, which includes the medical assessment, consultation, a prescription, if approved, and prescription renewals.
We are committed to offering effective and affordable healthcare, but treatment costs vary. Where ever possible, we apply any applicable insurance or benefits coverage on your behalf. You will be able to view specific medication pricing when completing an online assessment. Any coverage will be applied by our pharmacy team and you will only be charged the remaining balance.
Delivery is free, shipped in discreet packaging.
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Can I transfer my prescription to JUPITER?
At this time we are not accepting prescription transfers, but you can easily obtain a new prescription within any of our supported categories using our platform.
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Can I review a list of medications and their prices?
You will be able to view the estimated cost of your treatment during your online visit. Please note that this price is subject to the medication prescribed and any insurance or benefits coverage. You can review all of our supported conditions and treatment categories on our website.
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How quickly will my assessment be reviewed?
We strive to provide timely medical care to our patients. Once you submit your assessment, a licensed healthcare provider will review it within hours.
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What is the minimum age requirement?
Our services are available to individuals who are 18 years of age or older.
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Can JUPITER's services replace regular visits to my primary healthcare provider?
While we offer convenient access to prescription treatments, our services do not replace regular consultations with your primary healthcare provider, especially for comprehensive health checks and management of other medical conditions.
Orders & Shipping
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When will I be charged?
Once you complete and submit your online assessment, you will be charged the applicable assessment fee. Your assessment will then be assigned to one of our licensed healthcare providers for review. Once approved, our pharmacy team will swiftly process, charge and ship your medication for free in discreet packaging. If you have insurance or benefits coverage, your plan will be applied and you will only be charged the remaining balance. Refills will be charged when processed, in accordance to your refill preferences.
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Does JUPITER submit to insurance on my behalf for covered medications?
Yes! Our pharmacy team will handle the insurance submission where possible, and if there is coverage, you'll only be charged for the uncovered portion. Insurance coverage varies by plan and province. To facilitate coverage, please upload your insurance benefit card within your assessment. For specific details about your coverage, including co-pays and medication eligibility, we recommend reviewing your insurance plan's manual or contacting your insurer directly. This ensures you have a clear understanding of your benefits and out-of-pocket expenses.
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How do I submit a claim to my insurance for medication I received from JUPITER?
To submit a claim: 1) Utilize your insurance provider's app or website. 2) Complete the claim submission form. 3) If your medication from Jupiter is compounded, it will come with a Mixture Breakdown and a receipt which you can attach. 4) Follow your insurer's submission instructions.
Please be aware that each insurer has different methods of submission, make sure you follow their specific guidelines.
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How does shipping work?
We partner with a licensed Canadian pharmacy who will process and ship your medication. Medication is shipped for free in discreet packaging. Once your prescription is approved, our pharmacy team will prepare your medication, process payment and ship your treatment to your door. Refills are charged and shipped according to the refill schedule you select during your online visit.
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Can the delivery be left in my mailbox or at my door?
For security reasons and to ensure the integrity of your medication, signature is required upon delivery. This policy means that we cannot leave medication deliveries in your mailbox or at your door unattended. You will receive tracking information to indicate when your delivery will be arriving.
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Where is my prescription filled?
If you choose to have your prescription filled by Jupiter's pharmacy partner, it will be filled at: Skycare Pharmacy 540 Davis Drive, Unit 1-2 Newmarket, ON L3Y 2P3 Tel: (844) 727-4276 Hours: Mon-Fri, 9:00am-6:00pm, Sat & Sund, Closed
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How long does the shipment take to arrive?
Once your prescription has been received, it will be processed and delivered within 1-3 days (depending on your location).
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How do I track my order?
Once your order ships, you will receive a tracking link with up to date information about the status of your delivery.
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How are my refills managed?
We are committed to serving your healthcare needs on your schedule. Refills are processed based on the schedule that you choose, every 1, 2 or 3 months depending on the medication.
You can pause and resume your refills at any time within your account (navigating to "My Medications" > "Actions"), by contacting the pharmacy team via chat or by sending an email to our support team.
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How do I update my shipping info?
You can update your shipping address within your JUPITER account, under 'My Profile'.
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Can I pause or cancel my prescription refills?
Yes! With JUPITER, you have the flexibility to pause, modify or cancel your prescription at any time via your account, by chat or by reaching out to our customer support team via email (support@jupiter.ca).
To pause your refills within your account, navigate to "My Medications" > "Actions" > "Pause Medication", contact the pharmacy team via chat or send an email to our support team.
To resume your refills within your account, navigate to "My Medications" > "Actions" > "Resume Medication", contact the pharmacy team via chat or send an email to our support team.
To cancel your refills within your account, navigate to "My Medications" > "Actions" > "Cancel Rx", contact the pharmacy team via chat or send an email to our support team.
Please note that once the pharmacy has processed and charged you for your treatment, it becomes non-refundable and cannot be returned. To prevent the processing of unwanted refills, please submit your request at least 5 business days before your next scheduled refill date.
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Can I adjust my prescription refills?
Yes! With JUPITER, you have the flexibility to modify your prescription refills at any time, including requesting an early refill, a change to your refill frequency or quantity adjustment. This can be donevia your account or by reaching out to our customer support team via email (at support@jupiter.ca).
To modify your prescription within your account, navigate to "My Medications" > "Actions" > "Modify", contact the pharmacy team via chat or send an email to our support team.
Please note that once the pharmacy has processed and charged you for your treatment, it becomes non-refundable and cannot be returned. To prevent the processing of unwanted refills, please submit your request at least 5 business days before your next scheduled refill date.
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What is JUPITER's policy on refunds?
Once medication has been shipped from the pharmacy a refund cannot be processed. You can contact our customer support if you have any specific questions.
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Do you offer a financial assisstance program?
We aim to make healthcare as affordable as possible. Please contact our customer support team for information on financial assistance options.
My Account
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How do I login to JUPITER?
To begin, you will need to create an account using your preferred email address and a password of your choice. Once your account is registered, you can log in and take advantage of healthcare services, including submitting an assessment to obtain prescription treatment, chatting with your prescriber and the pharmacy team, reviewing & updating your information and viewing & managing your prescriptions medications.
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How do I change my password?
To change your password, log in to your JUPITER account using your email address and password. Once logged in, navigate to the “Change Password” option on the left hand side within the patient dashboard. You will be prompted to enter your current password, for verification purposes, and a new password of your choosing. Click on “Update” to apply the changes to your password.
If you have forgotten your password, go to the login page and select "forgot your password". An email will be sent with a link to reset your password.
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How do I renew my prescription?
In most cases, we offer prescriptions that are valid for a one year. We'll notify you when your prescription is eligible for renewal and provide you with the option to renew it online for free. Once you submit the request, it will be reviewed by one of our licensed healthcare providers. and if approved, your medication will continue to be shipped on the refill schedule you selected.
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Can I change the quantity of my medication, refill date and/or refill frequency?
Yes! With JUPITER, you have the flexibility to modify your prescription refills at any time, including requesting an early refill, a change to your refill frequency or quantity adjustment. This can be donevia your account or by reaching out to our customer support team via email (at support@jupiter.ca).
To modify your prescription within your account, navigate to "My Medications" > "Actions" > "Modify", contact the pharmacy team via chat or send an email to our support team.
Please note that once the pharmacy has processed and charged you for your treatment, it becomes non-refundable and cannot be returned. To prevent the processing of unwanted refills, please submit your request at least 5 business days before your next scheduled refill date.
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Can I request to change my medication after it has been prescribed?
Yes! If the medication prescribed is not working for you for any reason, we can help you find a more effective treatment.
We offer a follow-up check-in two weeks after your delivery to assess your medication's effectiveness.
You can request to change your medication from within your account by navigating to "My Assessments" and clicking on the "+" icon under the "Actions" column.
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How can I access my order history?
You can access your medications and transactions within your JUPITER account.
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Will JUPITER share my prescription information with my doctor or specialist?
We value your privacy and understand that you may not want to notify your family doctor about your prescription. Therefore, we only share information with your doctor upon your explicit request. If you choose to do so, we will fax a summary of your consultation and prescription to your doctor. It's important to note that it's always best to disclose all medications you're taking when consulting with a clinician.
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How do I cancel my account?
If you wish to cancel your account, please reach out to our customer support team at support@jupiter.ca. Kindly note that canceling your account will result in its deletion, and if you require further services from us in the future, you will need to create a new account. Our team is available to assist you and address any questions or concerns you may have.
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What should I do in case of a medical emergency?
In an emergency, please call 911 or go to your nearest emergency room. Our telemedicine service is not equipped to handle emergencies.
