Answer: Using our simple online platform, you can obtain prescriptions for tailored healthcare treatments as well as commercially available medications within the supported categories. First, create an account and provide your medical profile information. Then, complete an online assessment specific to your condition, choose your refill schedule and shipping location. A healthcare practitioner will review your information and issue a prescription if appropriate. Once approved, we'll ship your medication to your door. With automatic refills every 1 or 3 months, you can be confident that you'll always have the medication you need, when you need it.
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Why use JUPITER?
Answer: Our end-to-end platform revolutionizes healthcare access by offering patients customized treatment plans for chronic and challenging conditions without the need to schedule doctor appointments or visit a pharmacy. We help streamlines the entire process, allowing patients to conveniently obtain prescriptions through an online assessment and consultation with licensed Canadian healthcare providers. The treatments are then delivered directly to the patient's doorstep.
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Do I need a prescription?
Answer: You can obtain a new prescription for tailored treatments and commercially available medications through our online platform.
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Do I need an appointment?
Answer: No. Assessment can be completed at any time, and once submitted, will be reviewed by one of our licensed healthcare providers.
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What are tailored healthcare solutions?
Answer: Tailored healthcare solutions refer to customized treatment plans, formulated to treat specific conditions related to pain management. Our aim is to enhance accessibility to these healthcare solutions for Canadians, ensuring individuals receive the personalized care they need. By leveraging our platform, patients can conveniently access these prescription treatment options from the comfort of home, at their preferred time, without the need for traditional waiting rooms and multiple site visits.
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Is it guaranteed that I'll receive a prescription?
Answer: No, our healthcare providers will use their medical judgment to determine whether a prescription is appropriate for your condition. We cannot guarantee a prescription will be provided, similar to a traditional clinic.
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How much does it cost?
Answer: Our assessment fee is $40, which includes the medical review, consultation, a prescription, if approved, and any subsequent renewal requests.
The treatment cost is dependent on the approved medication and your applicable insurance or benefits coverage. The estimated cost (in the case of prescription treatment) or actual cost (for non-prescription treatments) will be displayed to you during the online visit. The estimated prescription price includes the pharmacy fill fee, per refill, but does not account for any insurance or benefits coverage. Any coverage will be applied when dispensed by the pharmacy and you will only be charged the remaining balance.
Shipping is free in all eligible areas.
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Can I transfer my prescription to JUPITER?
Answer: At this time we are not accepting transfers, but you can easily obtain a new prescription for any of our supported categories using our platform.
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Can I review a list of medications and their prices?
Answer: You will be able to view an estimated cost of your treatment during your online visit. Please note that this price is subject to the medication prescribed and any insurance or benefits coverage. You can review all of our supported conditions and treatment categories on our website.
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How quickly will my assessment be reviewed?
Answer: We strive to provide timely medical care to our patients. Once you submit your assessment, a licensed healthcare provider will review it within 24-48 hours.
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What is the minimum age requirement?
Answer: Our services are available to individuals who are 18 years of age or older.
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Can JUPITER's services replace regular visits to my primary healthcare provider?
Answer: While we offer convenient access to prescription treatments, our services should not replace regular consultations with your primary healthcare provider, especially for comprehensive health checks and management of other medical conditions.
Orders & Shipping
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When will I be charged?
Answer: Once you complete and submit your online assessment, you will be charged the assessment fee. Your assessment will then be assigned to one of our healthcare providers for review. If your prescription is approved, the pharmacy will activate it and you will be charged the medication cost based on your chosen refill schedule. Keep in mind that if you have insurance or benefits coverage, your plan will be applied and you will only be charged the remaining balance. Refills will be charged when processed.
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Does JUPITER submit to insurance on my behalf for covered medications?
Answer: Yes, our pharmacy partner will handle the insurance submission, and if there is coverage, you'll only be charged the remaining balance. Insurance coverage varies by plan and province. To facilitate coverage, please upload your insurance benefit card during the online assessment. For specific details about your coverage, including co-pays and medication eligibility, we recommend reviewing your insurance plan's manual or contacting your insurer directly. This ensures you have a clear understanding of your benefits and out-of-pocket expenses.
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How do I submit a claim to my insurance for medication I received from JUPITER?
Answer: To submit a claim: 1) Utilize your insurance provider's app or website. 2) Complete the claim submission form. 3) If your medication from Jupiter is compounded, it will come with a Mixture Breakdown and a receipt which you can attach. 4) Follow your insurer's submission instructions.
Please be aware that each insurer has different methods of submission, make sure you follow their specific guidelines.
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How does shipping work?
Answer: We partner with a licensed Canadian pharmacy to provide medication delivery, free where possible. Once your prescription is approved, our pharmacy partner will be notified to activate and process your prescription. Your medication will be prepared, charged and shipped to your address hassle-free. Refills will be automatically charged and shipped based on the refill schedule you selected during your online visit.
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Can the delivery be left in my mailbox or at my door?
Answer: For security reasons and to ensure the integrity of your medication, we require a signature upon delivery. This policy means that we cannot leave medication deliveries in your mailbox or at your door unattended. You will receive notifications to indicate when your delivery will be arriving.
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Where is my prescription filled?
Answer: If you choose to have your prescription filled by Jupiter's pharmacy partner, it will be filled at: Skycare Pharmacy 540 Davis Drive, Unit 1-2 Newmarket, ON L3Y 2P3 Tel: (844) 727-4276 Hours: Mon-Fri, 9:00am-6:00pm, Sat & Sund, Closed
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How long does the shipment take to arrive?
Answer: Once your prescription has been received and activated by the pharmacy, it will be processed and delivered within 1-3 days (depending on your location).
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How do I track my order?
Answer: You will receive updates regarding the status of your order throughout processing. Once it has shipped from the pharmacy, you will receive a tracking number so you can track your delivery until it reaches your home.
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How are my refills managed?
Answer: Your medication refills are scheduled to be shipped to your home at the cadence you choose, every 1 or 3 months and this is done automatically. You have the option to modify your refill schedule within the patient dashboard.
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How do I update my shipping info?
Answer: You can update your shipping address within your JUPITER account, under 'My Profile'.
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Can I pause, modify or cancel my prescription?
Answer: Yes, you have the flexibility to pause, modify or cancel your prescription at any time via your JUPITER account or by reaching out to our customer support team at support@jupiter.ca. However, it's important to note that once the pharmacy has processed and charged you for your treatment, it becomes non-refundable and cannot be returned. To prevent the processing of unwanted refills, please submit your cancellation request at least 5 business days before your next scheduled refill date.
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Why hasn't my order processed yet?
Answer: We prioritize providing the fastest possible turnaround time for processing all treatments. If, for any reason, your order has not processed within 2 days after approval, please contact our support team. We will promptly investigate and determine the cause of the delay. While factors such as product or ingredient backorders may occasionally lead to unforeseen delays, we are committed to keeping you informed throughout the process and providing transparent information about your order. If a delay does occur, we will explore alternative options to ensure you receive the necessary treatment in a timely manner.
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What is JUPITER's policy on refunds?
Answer: Once a medication has been shipped from the pharmacy a refund cannot be processed. You can contact our customer support if you have any specific questions.
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Do you offer a financial assisstance program?
Answer: We aim to make healthcare as affordable as possible. Please contact our customer support team for information on financial assistance options.
My Account
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How do I login to JUPITER?
Answer: To begin, you need to create an account on the platform using your preferred email address and a password of your choice. Once your account is registered, you can log in and take advantage of various functionalities, including: submit an assessment, chat with prescriber and pharmacy, review and update your account information, and conveniently track the status of any active prescriptions or orders you have placed.
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How do I change my password?
Answer: Log in to your JUPITER account using your email address and password. Once logged in, navigate to the “Change Password” option on the left hand side within the patient dashboard. You will be prompted to enter your current password, for verification purposes, and a new password of your choosing. Click on “Update” to apply the changes to your password.
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How do I renew my prescription?
Answer: In most cases, we offer prescriptions that are valid for a period of one year. We'll notify you when your prescription is eligible for renewal and provide you with the option to renew it online. Once you submit the request, it will be reviewed by a healthcare provider and if it's approved, your medication will continue to be shipped on the refill schedule you previously selected.
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Can I change the quantity of my medication and refill frequency?
Answer: Yes! If you don't have enough of your medication, have too much, want to change your refill frequency or request an early refill you can do this from the "My Medications" section within your JUPITER account by locating the medication and selecting "Modify".
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Can I change my medication after it has been prescribed?
Answer: Yes. If the medication prescribed is not working for you, we can help you find a more effective treatment. We offer a follow-up check-in two weeks after your delivery to assess the medication's effectiveness. You can request a change of medication on the "My Assessments" section within your JUPITER account. In most cases you will not be charged a fee, however to change medications, a new prescription is legally required as our healthcare providers need to cancel your current prescription and evaluate your health in the context of the new medication. We are dedicated to ensuring you receive the most suitable and effective healthcare treatment.
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How can I access my order history?
Answer: You can access your list of medications and transactions within your patient dashboard.
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Will JUPITER share my prescription information with my doctor or specialist?
Answer: We value your privacy and understand that you may not want to notify your family doctor about your prescription. Therefore, we only share information with your doctor upon your explicit request. If you choose to do so, we will fax a summary of your consultation and prescription to your doctor. It's important to note that it's always best to disclose all medications you're taking when consulting with a clinician.
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How do I cancel my account?
Answer: If you wish to cancel your account, please reach out to our customer support team at support@jupiter.ca. Kindly note that canceling your account will result in its deletion, and if you require further services from Jupiter in the future, you will need to create a new account. Our team is available to assist you and address any questions or concerns you may have.
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What should I do in case of a medical emergency?
Answer: In an emergency, please call 911 or go to your nearest emergency room. Our telemedicine service is not equipped to handle emergencies.
